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People – Customer Service

Claude Duran

Customer Service Manager

Claude joined the Hydra-Flex team in the beginning of 2021 as our Customer Service Manager. As a graduate of National University with a bachelor’s degree in Business Administration, he has spent his career in helping his customer service teams deliver world-class service. His experience in both B2B and retail/end-user service delivery accentuates the dedication to customer experience at Hydra-Flex. When he’s not at work, you can find him at home improvement stores, programming another part of his smart house, or doing one of the many DIY home projects he has going at any time. Claude loves all things techy and can be usually be found with the latest electronic gadget.

Scott Utley - Vehicle Care Technical Support

Scott Utley

Technical Support Manager

Scott joined Hydra-Flex in November 2018 as Vehicle Care Technical Support, but he is also assisting the Inside Sales Team. He is bringing with him over 16 years of experience in the car wash industry. Previously, Scott worked as a service technician, a service dispatch coordinator, and a service manager for Holiday Companies. While there, Scott graduated with his bachelor’s degree in Business Administration and accumulated many years of experience working with equipment manufacturers such as Ryko, PDQ, Mark VII, Belanger, and Macneil. Scott has a true interest in continuing to learn and grow in all areas of the car washing industry. Outside of work, Scott enjoys spending time with his wife, his family, and his friends. In his free time, he enjoys many different activities and hobbies. Some of them include hunting, fishing, hockey, golf, and travelling. Scott is eager in continuing to build his career with the Hydra-Flex team.

Chris Fritter

Technical Service Representative

Chris joined Hydra-Flex in December 2020 as a Technical Service Representative. He is bringing with him over 22 years in the automotive industry for Chrysler. Chris previously worked as a service technician, finance manager, sales associate, and assisted in technician training. Chris continues to grow and learn with the company at a rapid pace. Outside of work Chris loves to spend time with his wife, daughter, and black lab. Some of his favorite family activities are hiking, fishing, or movie nights with the neighbors. His hobbies include golf, baseball, and any outdoor time he can get with his family. Chris is excited about his growth with Hydra-Flex.

Karissa Karlik - Inside Sales Representative

Karissa Karlik

Inside Sales Representative

Karissa Joined Hydra-Flex in 2015. She has a little over 7 years of experience in the Customer Service area between production, manufacturing, freight and sales. She is currently attending college obtaining a Bachelor of Science degree in Business Management with a concentration of International Business. Her role at Hydra-Flex is to engage with customers and build a steady relationship with them and provide the ultimate Customer Service available to customers in this industry. If Karissa isn’t four wheeling, shooting, or fishing she usually is spending time with her 2 year old son swimming and adventuring to all the different parks here in Minnesota.

Jennifer Cutsforth - Customer Service Representative

Jennifer Cutsforth

Customer Service Representative

Jennifer joined the Hydra Flex team in November 2019 as a Customer Service Representative for the Inside Sales Team. She has 20 years of Inside Sales/Customer Service experience within a variety of fields. She’s worked with customers and sales teams in the Sanitation Industry, Data Solutions, and the Paint and Sealer Industry. Jennifer strides to always get an answer for a customer and help in anyway she can. Her 14 Year old daughter keeps her busy with the variety of actives she is involved with. She loves taking time out to spend with her two daughters going to the lake, fun trips to Duluth, sporting events, or a lazy day just hanging out.