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People – Customer Service

Claude Duran

Customer Service Manager

Claude joined the Hydra-Flex team in the beginning of 2021 as our Customer Service Manager. As a graduate of National University with a bachelor’s degree in Business Administration, he has spent his career in helping his customer service teams deliver world-class service. His experience in both B2B and retail/end-user service delivery accentuates the dedication to customer experience at Hydra-Flex. When he’s not at work, you can find him at home improvement stores, programming another part of his smart house, or doing one of the many DIY home projects he has going at any time. Claude loves all things techy and can be usually be found with the latest electronic gadget.

Scott Utley - Vehicle Care Technical Support

Scott Utley

Technical Support Manager

Scott joined Hydra-Flex in November 2018 as Vehicle Care Technical Support, but he is also assisting the Inside Sales Team. He is bringing with him over 16 years of experience in the car wash industry. Previously, Scott worked as a service technician, a service dispatch coordinator, and a service manager for Holiday Companies. While there, Scott graduated with his bachelor’s degree in Business Administration and accumulated many years of experience working with equipment manufacturers such as Ryko, PDQ, Mark VII, Belanger, and Macneil. Scott has a true interest in continuing to learn and grow in all areas of the car washing industry. Outside of work, Scott enjoys spending time with his wife, his family, and his friends. In his free time, he enjoys many different activities and hobbies. Some of them include hunting, fishing, hockey, golf, and travelling. Scott is eager in continuing to build his career with the Hydra-Flex team.

Tatyana Bondarenko

Customer Service Representative

Tatyana joined the Hydra-Flex customer service team in September 2021 and enjoys building relationships with customers and her teammates. She brought two years of valuable customer service experience to HFI, as well as a Bachelor’s degree in Business Administration from Metropolitan State University. Tatyana moved back to Minnesota in 2021 after two years in Nepal. In her free time, she loves to travel, enjoy good food, play volleyball, and spend time with family and friends.