Guiding Principles

Hydra-Flex values the many talents and abilities of its employees and seeks to foster a transparent, cooperative, and dynamic environment where together employees and the company alike can thrive. Working collaboratively, our team members enjoy a casual, fast-paced, flexible, and rewarding work environment that is:

• CUSTOMER DRIVEN – Above all, we are committed to internal and external Total Customer Satisfaction. We seek to fully understand the needs of our customers and exceed their expectations. We strive to build long-term, trusting relationships with our customers. We understand that customer satisfaction is critical to our success.

• QUALITY – Quality for all our customers, internal and external, comes first. We design and build quality at the source, ensuring 100% conformance to what we promise to our customers.

• TEAM – Our future rests squarely on the work ethic, grit, knowledge, innovation, skills, dependability and integrity of our team members. We maintain a transparent culture of open and honest communication as an aligned, cross-functional team. We are dedicated to providing resources to all team members to help them succeed. Guided by a common vision, we tackle our goals with unyielding courage and determination.

• CONTINUOUS IMPROVEMENT – Continuous improvement is a part of every job, every day, for every team member. We seek out root causes, measure results and make informed decisions based on facts and data. We continually search for and standardize new and better methods. We live by “What Gets Measured Improves“.

• BEST WORK ENVIRONMENT – We are committed to maintaining an engaging work environment that is safe, clean and well-organized to promote rewarding work experiences. We support ongoing training and team member education which develop pride, job enrichment and personal and professional growth. We balance working hard with playing hard and celebrate our successes.